We offer free delivery on orders over $150 and a flat fee of $10 to the North Island and $15 to the South Island for all other orders. Exclusions apply, see below for more information. We deliver nationwide and use Courier Post for most orders and will source a freight option for larger items that are not suitable for a courier. We are unable to ship to Post Office (P.O.) boxes.
Exclusions to our free shipping offer
Free shipping will not be offered to products that are on pre-order. Shipping will be calculated at your time of inquiry and will be determined by where you are located in New Zealand.
There may also be an option to airfreight your item, depending on the urgency and where the product is being sourced from. This will incur an additional cost outside of our free shipping offering. Contact us for more information.
Delivery Time
Dispatch can take up to 3 business days from the date of order confirmation, although we will endeavour to dispatch daily within our office hours. Please note that many of our items require assembly so dispatch for these items may take longer than this. This will be communicated on the product page and once you have placed your order.
Many of the products on our website are dispatched directly from the supplier so timeframes may differ for these products.
Delivery usually takes between 2-7 business days, Mon-Fri - excluding public holidays - from the date of dispatch although this will vary depending on the size of the product you have ordered and where you are located.
Please note: During peak holiday seasons, there may be unforeseen delays that are out of our control, please allow for extra time for your item to be delivered in this period.
Tracking details will be emailed to you once your order has been dispatched, simply check online with Courier Post for tracking information. A signature is required upon every delivery, we, therefore, recommend that you are at home, or utilise a work address.
If you have noted any kind of authority-to-leave on the delivery instructions/notes when placing your order, Aqua Synergy Group will not be liable in any way for loss, theft, or damage of the parcel left in accordance with this authority.
Click and Collect
Click and collect is available in Auckland, this option will be available at checkout.
Pick-up times are Monday to Friday, 9 am - 3 pm.
We'll send you an email when your order is ready to be picked up. Please allow at least 24 hours for your order to be packed and ready for pick up. Orders that require assembly will take longer and we will communicate this with you after you have placed your order.
